Help

Landline faults

If you suspect you have a problem with your landline then there are a couple of things you can do to save time before logging it with the faults team:


Check the handset – try swapping for a different handset and then test to see if you can make/receive calls. If it works then this would suggest that you have a fault with your handset as opposed to the line.

If you've confirmed that the fault lies with the line as opposed to the handset then try and confirm if the problem is internal or external. If the fault is internal then Telstra are not obligated to fix it. You will need to organise for a private technician to come out and have a look at your internal wiring.

NOTE: If Telstra come out and find that the fault lies onsite with your equipment or internal wiring then you will be liable for an incorrect call-out fee.


If you’re confident that you have a line fault that originates off-site then call our faults team on 1300 850 462 and we’ll get it logged for you and set up a diversion if required.

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