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How do I perform call transfer from my new NBN ready phones?

Call transfer is an important function on your new NBN ready phones. Below will give you instructions on how to complete this based on the phone model that you have.

SNOM 710/715

Warm Transfer

1. Tell the caller that you are going to transfer them.

2. Put the call on Hold by pressing the Hold button under the screen.

3. Dial the extension of the person you wish to transfer to and press TICK, wait for them to answer and announce who you have to transfer.

4. If they are willing to accept the call, press Xfer button under the screen then TICK

5. The call will then be transferred.

6. If they are unwilling to accept the call, wait for the internal call to end or finish it by pressing X button, and press the TICK button to get the original caller back.

Cold Transfer

1. Tell the caller that you are going to transfer them.

2. Press Xfer button under the screen and press TICK.

3. The call will then transfer.

 

SNOM 720/725/765

Warm Transfer

1. Tell the caller that you are going to transfer them.

2. Put the call on Hold by pressing the Hold button under the screen.

3. Dial the extension of the person you wish to transfer to, wait for them to answer and announce who you have to transfer.

4. If they are willing to accept the call, press Transfer button then TICK two times.

5. The call will then be transferred.

6. If they are unwilling to accept the call, wait for the internal call to end, and press the TICK button to get the original caller back.

Cold Transfer

1. Tell the caller that you are going to transfer them.

2. Put the call on hold by pressing the Hold button under the screen.

3. Dial the extension of the person you wish to transfer to, and press Transfer button two times.

4. The call will then transfer.

 

Yealink Cordless W52

1. When on an active call press the Options button at the bottom of the screen.

2. Select Transfer.

3. Dial the number of the person you wish to transfer to.

4. Press Transfer again.

5. The call is now transferred.

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