Do I need to keep a business phone line to connect to NBN?

The short answer to this is no! While some NBN services are delivered using a copper cable there is no need to keep an active telephone line to connect to NBN. In the case of FTTN/B (fibre to the node or basement) NBN will use the existing copper cable that runs into your business but you will not need to pay line rental for this line. If your business has not had a copper telephone line installed previously then NBN will connect a new copper cable for you. If this is a standard connection then there will be no charge for this connection.

If your business is connected to NBN by FTTP, HFC or Fixed Wireless no copper will be needed to connect your business to NBN.

In the case of new developments the NBN may charge what’s called the End User New Development Contribution Fee. This is a $300 charges that is applicable to new developments connecting to the NBN for the first time. This may be seen in cases of new apartment builds with retail stores on the ground floor or new shopping centre developments. NBN make the decision if a property is deemed a new development and the end user contribution charge will be passed through from NBN to More Telecom and then on to the End User.

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