Can i request for my battery backup to be removed from my NBN service?

If you have had a battery back up unit (BBU) fitted to your fibre to the premises NBN service you can request that this is removed at a later date.

However if you request this, a fee is applicable from NBN Co.

The BBU installation is FREE of charge however removal of the BBU is charged at $315 + gst. by NBN Co. This is a charge raised by NBN Co and the end user is liable for it. The charge consists of mobilization for the recovery, the BBU removal and systems updates.

You will need to provide in depth reason for the removal request and the process may take up to 4 weeks.

Please contact our customer care team if you wish to proceed with this.

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