help

 

Billing

Breaking down the bill:

Page 1 

Account Details:

Shows your basic account information including account number, invoice number, charges and due dates.


Account Summary:

• Previous - shows your previous balance
• Adjustments - shows any credits/debits applied to the account
• Received - shows payments received in the last month
• New Charges - show's the current month's total charges
• Amount due - show's the total outstanding balance


Billing History:

This allows a comparison between the last three months' bills so you can identify any trends or increases/decreases in usage


Payment Slip:

This is the remittance advice that needs to be taken to the Post Office (if this is your chosen method of payment) or posted along with a cheque or Money Order. 

Page 2

 

Bulletin Board: 

Displays updated product and promotional information. 

How to Pay: Shows all accepted methods of payment and relevant details as well as all necessary codes and reference numbers required to make a successful payment. 

Page 3 

Service summary: 

This shows an overall breakdown of the services that you have billing with us. Each service that you have with More Telecom will be listed here and immediately below the service listing you’ll find an overview of the associated charges. 

Below the service summary you will find a more detailed explanation of the associated charges that are outlined in the service summary overview. Bills can be fully itemised if required. Just call your More Telecom account manager and they will be able to organise this for you

Critical Information Summaries

Here you will find the Critical Information Summary to your plan.

NBN

NBN Phone Bundles

Mobile Plans

 

For all other plans please see the relevant product page on our website.

Spend management and security tools

We provide a number of spend management tools to help you manage your services with us. 

You can check your spending via our Member Portal, available HERE.

 

- Insert your account number - if you are unsure of your account number please call our member support team on 1800 733 368 and a member of our team will be able to provide you with this information.

 

- Insert your password - if you are unsure or can't remember your password then either click the link labelled 'Forgot Password' or call our member support team on 1800 733 368 and a member of our team will be able to provide you with this information.

If you require further instruction or information on using the spend management tools in the member portal then please call your account manager and they will be able to provide you with further assistance.

NOTE: Usage notifications do not occur in real time but with a delay of up to 24 hours after you actually reached the respective thresholds. Usage notifications also do not include any usage that you may have consumed overseas (mobile roaming). 

 

 

You can also contact us to request that certain features of your service, such as international use or premium numbers, are limited if they are enabled. 

Business Phone Line Security:

1. Call Control: this service allows the owner to restrict outgoing calls by requesting a PIN number before dialing. The monthly charge for this service is $3.69 per line. To activate this service call the member support team.

2. Limiting the network access: a member can call and request that we bar all outgoing calls or that we bar specific types of outbound calls i.e. calls to mobiles.

3. Service disconnection: a member can call and request that we temporarily disconnect or fully disconnect a line on their account which will put a stop to all inbound and outbound calls.

 

Mobile Security:

 

 

1. Handset settings: mobile handsets offer a variety of security measures to protect the owner should they lose their handset or wish to limit the usage. Please refer to your handset user guide for information on these settings

2. Service restrictions: members can request restrictions on calls, SMS, MMS and data services by contacting the member support team.

Internet Security:

1. Modem security: all the Netcomm modems that More Telecom provides come with a preset wireless key/password that protects the user from outside users logging onto their network.

2. Service barring: all More Telecom internet services can be barred.

Please contact us on 1800 733 368 for assistance in setting up any of these features.

Can I get the nbn™?

The nbn™ will be available to everyone in due course with the service being rolled out across Australia in stages. 

You can find out when the nbn™ is coming to your area by checking the NBN roll out map.

After establishing if NBN is ready in your area check out our plans here.

For more information contact our sales team on 1800 733 368.

Can I keep my existing phone numbers when switching to nbn™ voice?

Yes you can. We are able to port (transfer) your existing phone numbers onto an nbn™ voice service to ensure there is no disruption to your business or home. You can then use a phone port on the back of our supplied nbn™ router, or connect a Hosted PBX solution and use your existing phone numbers. 

Can i request for my battery backup to be removed from my NBN service?

If you have had a battery back up unit (BBU) fitted to your fibre to the premises NBN service you can request that this is removed at a later date.

However if you request this, a fee is applicable from NBN Co.

The BBU installation is FREE of charge however removal of the BBU is charged at $315 + gst. by NBN Co. This is a charge raised by NBN Co and the end user is liable for it. The charge consists of mobilization for the recovery, the BBU removal and systems updates.

You will need to provide in depth reason for the removal request and the process may take up to 4 weeks.

Please contact our customer care team if you wish to proceed with this.

Do I need to keep a business phone line to connect to NBN?

The short answer to this is no! While some NBN services are delivered using a copper cable there is no need to keep an active telephone line to connect to NBN. In the case of FTTN/B (fibre to the node or basement) NBN will use the existing copper cable that runs into your business but you will not need to pay line rental for this line. If your business has not had a copper telephone line installed previously then NBN will connect a new copper cable for you. If this is a standard connection then there will be no charge for this connection.

 

If your business is connected to NBN by FTTP, HFC or Fixed Wireless no copper will be needed to connect your business to NBN.

In the case of new developments the NBN may charge what’s called the End User New Development Contribution Fee. This is a $300 charges that is applicable to new developments connecting to the NBN for the first time. This may be seen in cases of new apartment builds with retail stores on the ground floor or new shopping centre developments. NBN make the decision if a property is deemed a new development and the end user contribution charge will be passed through from NBN to More Telecom and then on to the End User.

Do you offer NBN TC-2 (Traffic Class 2) Services?

Yes we do! We offer a range of NBN Traffic Class 2 plans nationally. Speeds range from 10/10Mbps to 100/100Mbps

General nbn™ Set Up Videos

Below are some videos to help in the general set up of your nbn™ provided equipment.

Getting Started


 

 
Give us a call to order your NBN service today. Call 1800 733368 or contact today.

How do I check my NBN usage?

You can check your NBN data usage at any time using our Customer Portal.

How do I get hooked up to the nbn™?

If you're in an area where the nbn™ is available then More Telecom can hook you up. You can check coverage of the nbn™ on our nbn™ rollout page.

We offer an unbeatable selection of nbn™ internet and voice plans designed to get your business online as quickly as possible.

For more information give your account manager a call on 1800 733 368.

How do I know how much data I will use?

It is important to understand how much data you may use when connected to the Internet. Data can be transferred to you (known as downloading) and transferred away from you (known as uploading). Data is measured in bytes, kilobytes, megabytes and gigabytes.

A gigabyte of computer data is technically around 1000Mb and about 1048,576 kilobytes. Here are some real world examples of 1Gb of computer data:

- half an hour of standard Netflix video streaming.

- Downloading around 500 music tracks (5Mb each); or

- Downloading approximately 1000 images or photos (1Mb each); or

- 1.4 standard definition movies (700Mb each);

Downloading high definition video can quickly add up so it's important to understand how much data a file or video may use. It is recommended that you keep an eye on your usage levels using our Customer Portal.

How do i plug in my nbn™ router?

If we have sent you a More Telecom nbn™ router, please use the PDF user guide below for a step by step guide on how to plug this in and get online with More Telecom to the nbn™.

Download D-Link DSL-2750b set up guide for More Telecom nbn
 

Our technical support team are available to assist. You can call them on 1300 850 462.

How do I plug in my new NBN modem/router?

Please use the PDF guides below for instructions on how to plug in and connect your new NBN modem/router.

The instructions are slightly different depending on how NBN is delivered to your property. Please click on the relevant PDF download document below:

PDF> Set Up Instructions for FTTP/Fixed Wireless or HFC NBN Connections

PDF> Set Up Instructions for FTTN/B NBN Connections

If after reading these instructions you require assistance with your new modem/router please give us a call on 1800 733368.

How will the nbn™ benefit my business?

There are a number of great benefits of the nbn™ to your business.

1. Improved Internet speeds. nbn™currently offers speeds up to 100Mbps/40Mbps which offers fantastic download and upload speeds. Far greater than ADSL or ADSL2+. This means that offices can easily share a connection and upload and download content very quickly.

2. Improved Internet reliability. with Fibre to the Premises delivery of the nbn™ it means that the aging copper cabling that runs into your business is no longer required. Brand new Fibre Optic cable will be installed to your business. This will mean that things like Internet drop outs are a thing of the past.

3. Ability to run voice services over the nbn™. With the improved speeds your business can carry multiple voice calls over the Internet. This means that you can utilise products like Hosted PBX over your nbn™ connection.

4. Video conferencing. A great benefit of the nbn to your business is that it gives you the ability to run video conferencing over the Internet. This means you can cut down on some travel expenses and host meetings using products like Skype for Business.  

For more information on how the nbn™ will benefit you and your business why not check out the relevant nbn™ article in the news section of our website?

IP Functions on More Telecom Business NBN (reverse DNS & subnet)

More Telecom NBN supports ability to add a subnet range to your internet service.

The follow subnets can be added for an additional monthly fee:

/30 - 4 IP addresses: $12 per month

/29 - 8 IP addresses: $24 per month

/28 - 16 IP addresses: $48 per month

/27 - 32 IP addresses: $96 per month

/25 - 64 IP addresses: $192 per month

/24 - 128 IP addresses: $384 per month

In addition to adding subnets we can arrange for a reverse DNS record (PTR record) to be set up on your NBN service at no additional cost. Please allow up to 5 business days for this to take affect. This is often required when hosting a private mail server. Please check with your mail server administer if you are unsure if you will require this service.

Is nbn™ voice a cost-effective solution?

Yes it is.  You will notice significant savings on both your monthly line rental and call costs.

See full information of our nbn™ Voice plans on our Business nbn™page. There are also fantastic Hosted PBX features available.

Modem/Router Settings for NBN

Below you will find necessary modem and router settings required to access the NBN network with More Telecom.

Authentication:  
ISP Username Supplied by More Telecom
ISP Password Supplied by More Telecom
Encapsulation mode PPPoE
   
Connection Types:  
HFC, Fixed Wireless & FTTP Ethernet WAN
FTTN/B VDSL
   
VLAN ID Settings:  
VLAN ID Disabled / not active
   
Email:  
Outgoing mail server rely.wcg.net.au
Webmail access http://webmail.moretelecom.com.au

Update APN Settings in DrayTek modem

This page will provide information on how to update the APN (mobile data) settings in a DrayTek modem for use with our new Optus mobile data SIM cards.

This is a holding page. Please come back soon when the page will be updated with a step by step guide.

Update APN Settings in Netcomm

This page will contain information on how to update the APN (mobile data) settings in a Netcomm NL19ACV modem for use with our new Optus 4G mobile data SIM cards.

1) Open a web browser (eg. Chrome, Fiefox, Edge) and login to your Netcomm router by typing 192.168.20.1 then press enter.

2) (note the MAC & serial numbers can be found on the back of the modem)
Username- admin
Password- admin followed by last 6 digits of MAC address. Eg. adminE579B2 (note letters in the MAC are capitals)

If the above password doesn't work, please try the the full serial number. Eg 944525185202495

3) After logging, in "Device Info" check the Software version

4) Latest Software - NL1901ACV.NC.AU-R6B028.EN

If the highlighted number is lower than 28 then we need to update the software. Please download the latest software from =>

https://www.moretelecom.com.au/NL1901ACV.NC.AU-R6B028.EN_upgrade

5) Once downloaded please open your downloads folder, right click on the file & click "Extract All"

6) Log back in to your modem using step 1.
Go to Management>>Update Firmware >> select the downloaded latest firmware "NL1901ACV.NC.AU-R6B028.EN_upgrade" from your Downloads Folder and click on "Update Firmware"

Click OK in the popup window.

The file will upload and your modem will reboot.

7) Log back in to your modem using step 1.
Then go to
Go to Advanced Setup >>Mobile Broadband>>click Edit and update the cases sensitive APN setting to: om2mOPTUS

Then click Apply/Save and then reboot the modem using the On/Off button on the side.

What are some of the benefits of nbn™ voice?

       Free calls between sites using More Telecom nbn™ Voice.

       Cheaper line rental and call costs.

       Scalable solution - ability to add channels and relocate quickly and easily.

       Ability to combine witha Hosted PBX solution with great functionality.

 

       Easy to use.

       Selection of IP handsets to suit all budgets and requirements.  

What happens at my business NBN appointment?

The NBN activation appointment will vary based on how NBN is delivered to your business. It’s important to know how NBN will be delivered so you know how to prepare and what will happen. If you are unsure of this it will be advised in the emails from More Telecom that are sent after an appointment date has been set for your activation.

FTTP Activations

FTTP (fibre to the premises) involves fibre being connected right into your property or business. If this is the first time you are having NBN connected to the property an NBN technician will attend site to complete the activation. They will install a box on the outside of the property, then usually drill through the wall and install equipment inside the property. It is important to consider where you wish them to install the equipment inside the property. You will plug the modem and any phones services into this equipment. NBN are supposed to provide up to 30 metres of fibre inside the property to position this equipment in a convenient location.

It’s important to be on site during the activation appointment to ensure the equipment is installed where YOU want it. Once the equipment is installed it is very difficult to get it moved.

The equipment installed by NBN will include 4 x Uni-D ports. You will connect your NBN router to one of these ports. The port will be advised by More Telecom in the NBN order completion email.

If you have already got NBN equipment installed in the business another site visit from NBN will not be required. We will simply activate the next available Uni-D port on your NBN equipment.

FTTN Activations

FTTN (fibre to the node) is where existing copper cables are used to connect your property or business to the NBN fibre network that is out in the street. Large green nodes are installed around a suburb and inside these nodes fibre optics cabling is connected to the existing copper network.

It is important that a convenient phone number has been provided for connection of your NBN service. You want to consider where the wall socket is for this phone number as you will be plugging in your modem and any phone services in at this location. More Telecom will require the phone number of this line, or in the case of a naked DSL service we will need the ULL reference from your naked DSL provider. The ULL ID is a 10 digit number that starts with the numbers 161.

Sometimes an NBN technician is required to access your premises for the installations and on other occasions this is not required. This will be detailed in the email confirming your appointment information.

HFC Activations

HFC activations involve an NBN technician attending site and connecting equipment inside your business. They will install an NTD (network termination device). You will then plug the router and any related voice services into this. If the business uses existing cable TV or internet services the NBN technician should install a splitter device. It’s important to ensure that they do as without this you will lose access to your previous services.

The NTD includes 1 Uni-D port. This is the port that you will connect your NBN ready router. The router will then provide Wifi for the business.

Fixed Wireless

Fixed Wireless connections involve an NBN technician attending your business and installing an NBN receiver on the side of you property. This is then connected to equipment installed inside the business. You will then connect your router to this equipment and plug in any phone services to this router.

It is important to consider where in the business you wish this equipment to be installed as after installation it is hard to get it moved. 

 

What's the difference between the Standard and Premium unlimited NBN plans?

Standard and premium refers to the bandwidth available on the particular NBN plan that you choose.

Both options have night levels of bandwidth available, but the premium plans have that little bit extra for those who want the best possible service available. You can move between standard and premium up to once per month if you need to with no change costs.

All plans come with unlimited data allowances that can be used day and night.

Why is my business NBN running slow?

Business NBN can run slowly for a number of reasons. When moving to the NBN, businesses will often experience dramatically increased bandwidth compared to older ADSL services. It is important to understand how your business devices use the internet to ensure a good experience with the additional bandwidth. Things like the hardware and software that you use may affect the speed that you experience. Also, the technology used by NBN to deliver the service to your business aswell as the stage that which the NBN is in completion of the network may also affect your speeds. Please read to the end of this article before calling in to report a fault with your service.

Understand how many devices are using your NBN service.

It is always important to know how many users are on your network. Remember this can be via cabled ethernet connections to your modem as well as via wifi. The more devices you have connected, the more your bandwidth is shared. If you are on a basic speed plan and have a high number of users you may wish to consider upgrading your NBN speed. This is easily achievable with More Telecom and there are no speed change fees meaning you can change up and down speed as much as you like. It’s also important to ensure you have a secured Wifi network and secure password. Without this, anyone nearby can log on to your Wifi and start consuming your bandwidth. If you offer Wifi to your customers and have distributed your password – it may be worth changing your Wifi password every month or so. This will ensure that only current customers are able to use your Wifi. Our team can assist with changing your Wifi password if you require assistance.

Check your software.

The software that runs on your computers will often impact the performance of your NBN. Software can include the programs you have knowingly installed, but also foreign software that you did not knowingly install. This may include viruses, spyware and other malware. To ensure your computer is not infected with a virus it’s important to keep your computers running up to date virus protection. A virus can hijack your internet connection, consume your bandwidth unknowingly and your NBN service may appear to be running slow. Other problem software that may be running in the background includes torrent software. This is used to download and distribute large files like movies. If your employees bring in their own devices, they may have torrent software running in the background. These would quickly consume your bandwidth and slow your NBN service down significantly. It is illegal to download and distribute copyrighted material and More Telecom does not permit this type of usage on its network.

System Updates.

Windows will often run updates to their software. At the time of writing Windows 10 updates are very common, and some of these are very sizeable downloads that will take place on each and every PC on your network. With the high speeds of NBN, Windows 10 updates can often run at full speed. During these times you may experience slow performance and poor voice VOIP quality. You can control when your computers run updates and it’s recommended to time these overnight. It’s also possible to limit the maximum bandwidth that each device on your network can achieve. This is very useful in businesses and it ensures that a single device cannot consume all the bandwidth for the business. The More Telecom supplied Draytek Vigor routers support this functionality and our team can assist in configuring this for you.

Check business apps like OneDrive and Dropbox.

Business apps like OneDrive and Dropbox will use your NBN service to sync and backup files to their remote storage systems. With increased bandwidth available on the NBN these apps can consume bandwidth faster than with ADSL. If these apps consume all your bandwidth it can lead to slow performance on other devices and poor VOIP phone call quality. If you use these apps it is easy to limit the amount of bandwidth that the app can use. Simply check the settings and limit the amount of bandwidth for uploading and downloading by the app. Note that these apps can run in the background and users may not know that the sync’ing is taking place. See how to limit DropBox bandwidth usage

Network Coexistence on Fibre to the Node NBN.

If your business receives NBN using fibre to the node (FTTN) technology, the term Network Coexistence is used to describe the time when NBN and ADSL is running at the same time in an area. During this time NBNTM have advised that maximum speeds will not be achieved on the NBN network. The period of coexistence should only apply for the 18 months that internet users in the area have to migrate from ADSL to NBN. After this time users should see improvements to speed. Unfortunately, there is little we can do when an area is declared to be in network coexistence other than patiently wait for the transition to NBN to complete. Please note that this is only applicable to FTTN NBN services. Our team can advise if your area is declared as network coexistence. See further reading on ComputerWorld.

Fixed Wireless Congestion.

In areas of the country where fixed wireless technology is used to deliver NBN there is chance that you may experience wireless tower congestion. This is where an NBN wireless tower is oversubscribed and has too many users connecting to it. At the time of writing this is quite a regular occurrence and we receive complaints from users that see network slowdown at certain times of day. NBNTM is very aware of this issue and opening admits that due to the high demand for the NBN wireless services that their wireless towers are struggling to cope. Luckily, NBN are actively upgrading towers to cope with the high demand. Unfortunately for some users the upgrades cannot come fast enough. In the majority of cases the network slowdown with wireless congestion is experienced in the evenings when residential users stream TV services like Netflix. As such our business customers rarely report issues with wireless network congestion. See further reading on IT News.

Network Faults & Planned Maintenance

At times users may experience a network fault with the NBN network. Due to the speed that the network is being built and the rate of new customers connecting, network faults can arise. Luckily our team are available 7 days per week, 365 days per year in case something like this happens. If you have checked all the points above and still find that your NBN service is running slower than expected please get in touch with our team. You can check your speed at speedtest.net . Please have the make, model and MAC address of your NBN modem/router ready so we can quickly log the issues with our network carrier for investigation.

See our range of Business NBN plans.

Will I require internal cabling after my NBN has been installed at my business?

After NBN has been connected you will change the way you use internet and phone services in your business for ever. We often see that businesses want to install new or additional internal cabling so that they can properly use the new NBN services.

With an NBN phone bundle from More Telecom every phone will need to connect to the modem. A business may wish to have phones in different locations around the premises, in which case some form of internal cabling will be required.

Phones and computers make use of ethernet cabling, often referred to as CAT5 or CAT6 cabling. It is recommended that internal cabling is reviewed and added to ahead of an NBN appointment. More Telecom can recommend cabling contractors across the country who work on an hourly basis. We can also provide guidance and advice if required.

We would always recommend getting professional internal cabling done for a business. It’s a one off cost that will allow your business to operate reliably and as needed for the future.

What is business fibre internet?

Business fibre internet is a business grade internet service that is delivered to a business premises using fibre optic technology. Due to fibre being delivered right into the property it means that high internet speeds are available.

On-net fibre refers to a fibre service that is delivered using the AAPT/TPG fibre network. A business property must be connected to this network in order to be able to order a service.

Business Fibre Service Qualification

A service qualification (SQ) check must be completed to determine what service(s) can be delivered to your business. For this to be completed we require your business address and ideally a standard telephone number at the address. After the SQ is performed we can confirm what business fibre services are available to you. We can also advise what maximum speeds are available. When leaving us an enquiry please ensure your business address and telephone number are included so we can get the service qualification check done straight away.

Speed Guarantee

Fibre services come with a guaranteed speed and this is confirmed at the time of ordering and during the SQ check. As fibre is delivered right into your business high speeds can be delivered. These are not affected by distance from the exchange or the quality of copper in your area. This is great news and a strong reason to order a business fibre internet connection.

1:1 Contention Ratio

All of our business grade fibre internet services are provided with a 1:1 contention ratio. The contention ratio refers to the number of users that can access the internet bandwidth used for your business fibre service. The greater the number, the greater the number of users that can consume the bandwidth at any one time. A 1:1 contention ratio ensures that bandwidth is guaranteed for your fibre service and it is not shared with other customers compromising your service.

Fibre 1000 supports up to 4 Services

You can utilise the 1000Mbps and share this across up to 4 ports on the NTD. This means you can separate traffic between Internet, Voice Services, VPN/Point-to-Point and Cloud Services. This includes private links to Microsoft Azure, Amazon AWS as well as many other 3rd party service providers.

Unmetered Data Allowance

Our fibre internet services include unlimited data usage. This means that you can use as much data as you like at any time of day or night.

24x7 Dedicated Support

We have a dedicated team available should you need us.

Service Level Agreements

Our business grade fibre internet services include a service level guarantee. Fast fault reporting and resolution timeframes are applicable with the carriers and they understand that these services have a mission critical need for the Internet.

FREE Installations

Depending upon the contract length that is suitable for your business, free installations are available on most 36 or 48 month agreements. We can still provide these services over a shorter timeframe however 12 and 24 month contracts attract an installation fee. Please see the crititcal information summaries for more information.

Fast Uploads and Downloads

All business grade fibre internet services have symmetrical speeds for upload and download. This is great for cloud services and other essential business applications.

Great for the Cloud

Your cloud experience is only as good as the business grade Internet connection that is used to power it. For multiple users to access the cloud reliably and with a great experience and business grade fibre connection is really required..

Great for VOIP

Business grade fibre allows for VOIP services to be carried with great quality.

Hosted Services

Business grade fibre is perfect for a business that hosts on site servers and other applications. Users accessing these servers remotely will benefit from the high upload speed that comes with these services.

Installation Requirements

There are a number of requirements to consider when ordering a business grade fibre service:

  1. In most cases your building will need to be connected to one of our carriers fibre networks. This can be confirmed during an SQ check. In some cases a carrier may offer to connect your building depending on where it is in relation to their existing network.

  2. You will need a business grade router to control and authenticate the fibre service. We recommend the Dreytek Vigor 2860 although any WAN router should suffice. Consideration should be give, especially when ordering high speed services as to how you will manage the traffic and we can provide advice on this if required.

FIBRE 1000 - BUSINESS FIBRE INTERNET

1Gbps Fibre Internet

Fibre 1000 is quickly rolling out across all major cities in Australia by national carrier TPG. More Telecom now provides this 1Gbps business fibre service from as little as $799*/month – including unlimited data and free connection on a 48 month plan. Backed by 24/7 carrier support this service is perfect for your mission critical internet requirements.

A user can choose to allocate the 1000Mbps as a single service – like unlimited internet – or can split it up for use with up to 4 services. This can include internet, VOIP and access to a multitude of 3rd party providers like AWS or Microsoft Azure.

Our team of professional IT specialists are able to assist in installation and configuration to your existing network. A managed router option is also available.

What is Fibre 400?

Fibre 400 is a high speed data product that is provided in buildings that are connected to the TPG Fibre 400 network. Plans come with a 400/400Mbps symmetrical speeds, business grade support and a 1:1 contention ratio.

Free installations are available on Fibre 400 plans when taking a 36 month contract. Please see the plan Critical Information Summary for all installation options.

We can confirm availability of this service to your property if you send us an enquiry. Please note that they are often only available in CBD and business locations.

 

What is on-net fibre internet?

On-Net Fibre Internet is a business grade internet service that is available to buildings connected to the AAPT/TPG fibre network. this network covers a lot of the countries CBD locations. Please send us an enquiry and we can confirm what service are available to your location.

On-Net Fibre services all come with symmetrical upload and download speeds. The business internet service is delivered to your property using fibre optic technology so very high speeds can be achieved. All services include a 1:1 contention ratio and guaranteed bandwidth.

What is Telstra Fibre?

Telstra fibre provides the furthest reaching fibre internet option to a business. Although more expensive than some other carriers that are available in CBD locations Telstra Fibre can be connected in areas that other carriers cannot.

An SQ check can be completed to confirm available of services to your property. Due to the far reaching coverage of this product a quote can be provided for connections. Free standard connections can often be provided on any 36 month term.

What is the installation lead time for business fibre internet?

Standard timeframe for a business fibre service is 6 - 12 weeks.

This timeframe is dependant on the carrier that is used for your service and the amount of work required to get the connection installed.

What is Business SHDSL

We provide fast support, answering your call within 10 seconds and offer quick and easy online ordering for all your SHDSL needs.
Enjoy super-fast symmetrical speeds ranging from 10Mbps/10Mbps all the way up to 1000Mbps/1000Mbps with More Telecom today.

SHDSL Service Qualification

We must complete a qualification check to determine what service(s) can be delivered to your business. In order to complete this we require your business address and ideally a Telstra PSTN telephone number at the address. After this is performed we can advise what exchange your business is connected to and what business grade Internet services are available. We can also advise what guaranteed speeds are available. Please include your business address and telephone number when enquiring for a service and we can get the service qualification check done ahead of getting back to you.

Speed Guarantee

There are a number of factors that can influence the maximum speed that can be guaranteed on a business grade Internet service. These factors include the distance you are from the telephone exchange, the amount of copper available in the street, the quality of copper in the street and technology at your local exchange. After a service qualification check the carrier will provide a speed that they are happy to guarantee. If after the business grade Internet service is installed the carrier is not able to achieve the speed that they have guaranteed then they will offer to remove the service at no charge. Alternatively they will advise the maximum available speed that they can gain and give you the option to keep the service. Please note that speed guarantee's are not available on the Up to 10Mbps/10Mbps service provided at TPG enabled exchanges.

1:1 Contention Ratio

All of our business SHDSL services are provided with a 1:1 contention ratio. A contention ratio refers to the number of potential users that can access the bandwidth used for your business Internet service. The higher the number, the higher the number of users that can consume the bandwidth. A 1:1 contention ratio means that bandwidth is guaranteed for your Internet service and it is not shared with anyone else meaning you receive an uncompromised service.

Unmetered Uploads

With our business grade SHDSL services we do not count the data that you upload. This means that if you are using the business SHDSL service to upload a lot of data, this will not count towards your monthly data allowance. Great for users of on-site systems that are being accessed from outside your premises over the SHDSL service.

24x7 Dedicated Support

Our dedicated support team is on hand should anything go wrong.

Service Level Agreements

Our business grade SHDSL services are backed by service level guarantees. Fast fault reporting and resolution timeframes are applicable with the carriers who understand that the service has a mission critical need for the Internet.

FREE Installations

Depending upon the carrier that we use to provide your service we can either offer free installations on a 24 month or 36 month contract. We have options for 12, 24 and 36 month contracts on all business grade SHDSL services. 12 month contracts attract an installation fee. Speak to our business Internet specialists and they can recommend the best solution for your needs.

Fast Uploads and Downloads

All business grade SHDSL services have symmetrical upload and download speeds. That mean you get fast uploads and downloads. A standard ADSL connection has a maximum of 20Mbps download and 1Mbps download speed. Due to this service being delivered over 1 copper wire into your business, a lot of users would see speeds significantly lower than 20Mbps download, and then significantly less than 1Mbps upload. A 20Mbps/20Mbps business grade Internet service means that you will get that day and night regardless of other traffic on the network.

Great for the Cloud

Some say that your Cloud experience is only as good as the business grade Internet connection that is used to access it. If you have multiple users accessing remote systems continuous then a standard ADSL or ADSL2+ service simply cannot keep up with the job. Business grade SHDSL provides fast upload and download speeds so that data transfer to and from the Cloud is smooth and reliable. Often losing access to the Cloud can bring an office to a standstill. Relying on an ADSL service for mission critical Internet access is not good enough when business have so much reliance on the Internet.

Great for VOIP

Our business grade SHDSL Internet services are perfect when you want to run business VOIP phones. The synchronised upload and download speeds mean that you could run 100+ VOIP phones using one of our business grade SHDSL services. We have all heard a VOIP phone running on a poor Internet connection. When properly configured with a business grade SHDSL service, those scratchy calls will be a thing of the past.

Hosted Services

If your business hosts servers or specialist on site computer equipment that is accessed remotely then a service with a high upload speed is critical. You may have a sales team that accesses your on premise CRM. Without a robust synchronised business grade Internet service you will likely experience slow speeds when accessing data remotely. A business grade SHDSL service can transform your onsite hosted services.

Installation Requirements

There are a number of requirements to consider when ordering a business grade SHDSL service:

There needs to be sufficient lead in capacity to your building to carry the business grade service. This is the amount of copper running into your building. If you are already using all available telephone lines then you may need to upgrade the lead in. We can provide advice on this. Note that this is not appliacble for a business grade service delivered by Telstra fibre.

There must be sufficient capacity of copper in the street to deliver the business grade Internet service. The amount of copper in the street will not be investigated until the order has been submitted and progressed to service build. If there is a shortfall of copper capacity in the street this may lead to difficulties in delivering your business grade service. Note that this is not appliacble for a business grade service delivered by Telstra fibre.

There must be sufficient internal cabling to carry the service from the MDF of your building to your communications rack where you want the business grade SHDSL to reside.

What is business Ethernet

Business Ethernet Service Qualification

We must complete a qualification check to determine what service(s) can be delivered to your business. In order to complete this we require your business address and ideally a Telstra PSTN telephone number at the address. After this is performed we can advise what exchange your business is connected to and what business grade Internet services are available. We can also advise what guaranteed speeds are available. Please include your business address and telephone number when enquiring for a service and we can get the service qualification check done ahead of getting back to you.

Installation Requirements

There are a number of requirements to consider when ordering a business grade Ethernet service:

There needs to be sufficient lead in capacity to your building to carry the business grade service. This is the amount of copper running into your building. If you are already using all available telephone lines then you may need to upgrade the lead in. We can provide advice on this. Note that this is not appliacble for a business grade service delivered by Telstra fibre.

There must be sufficient capacity of copper in the street to deliver the business grade Internet service. The amount of copper in the street will not be investigated until the order has been submitted and progressed to service build. If there is a shortfall of copper capacity in the street this may lead to difficulties in delivering your business grade service. Note that this is not appliacble for a business grade service delivered by Telstra fibre.

There must be sufficient internal cabling to carry the service from the MDF of your building to your communications rack where you want the business grade Ethernet to reside.

What is a Hosted PBX Phone System

Our Hosted PBX phone system has been engineered to provide the perfect combination of functionality, reliability & quality at the most affordable price available. Moving your phone system into the cloud enables you to simplify your communications and eliminate phone system maintenance worries.
Our Melbourne based support team provides our business clients with friendly, first class service if you ever need a hand with your phone system.
We also employ technicians across Australia should you need on-the-ground assistance.
Hosted PBX systems are ideal for businesses both large and small. They offer similar features and functionality of high end PBX phone system at a much lower cost. They are also completely scalable without additional expensive upgrade expenditure. You can start with 1 hosted PBX phone, and finish with 100 phones. You can also use the Hosted PBX phones at multi-site locations, and benefit from free calls between sites.
Optional Features
 - Call Forward
You can forward calls in a number of different ways. This includes call forward busy, call forward no answer, call forward immediate, call forward selected callers, call forward set the time. Note that additional charges apply for the forwarded calls.
- 3-Way Calling
Conference in an additional caller to an existing call. This is great for small teleconferences and discussions with multiple people.
- Call Control
Control what calls can be made from your business telephone line. You may wish to disable the ability to make certain calls, ie. International. you can then allow access to these calls via a PIN code.
Optional Features
- MessageBank
Allow customers to leave you a message when you are busy or away from the phone.
- Calling Number display
Find out who is calling you before you pick up. This is great for a range of business who want to offer a professional phone service.

- Line Hunt
When you have multiple phone lines, allow calls to roll to your second, third or forth line when your other lines are busy.
 
- Abbreviated Dialling
Speed up your business processes by programming speed dial numbers. This allows you to set commonly called numbers and abreviate the dialling to just a few keys.
- Multiple Number
Get a second business telephone number without a full additional line rental. A secondary ring tone will allow you to distinguish between your first number and your Multiple Number. This is great if you run two separate businesses from the same location. You can then answer the phone in the correct way for the necessary business.
- VIRTUAL RECEPTIONIST
Direct calls to the right area or user with an ‘automated attendant’ (eg- Press 1 for sales, 2 for accounts)
- CONFERENCE ROOMS
Host conference calls and join multiple internal & external callers into the same call. FAX TO EMAIL Receive faxes on your system which are converted to PDF files and sent to your email.
- NUMBER PORTING
Transfer your existing phone number over to use on your hosted PBX system anywhere in the world.
- NIGHT MODE
Manually or automatically (timed) divert calls to a different number or message when outside of hours.

- RING GROUP
Specify a number of users on your cloud phone system to ring at the same time.
- VOICEMAIL TO EMAIL
Never miss important calls by receiving voicemails directly to your email wherever you are.
- CALLER ID
Displays the number and name of person (if saved in phone book) of who’s calling.
- EMERGENCY FAILOVER
Automatically divert all phone calls to another number in the event of an internet outage.
Want more?
If you are looking for more from your business phones check out our NBN Business Phones Bundles. These plans offer an array of NBN ready business phone system options are are perfect for business.

Do I need to keep a business phone line to connect to NBN?

The short answer to this is no! While some NBN services are delivered using a copper cable there is no need to keep an active telephone line to connect to NBN. In the case of FTTN/B (fibre to the node or basement) NBN will use the existing copper cable that runs into your business but you will not need to pay line rental for this line. If your business has not had a copper telephone line installed previously then NBN will connect a new copper cable for you. If this is a standard connection then there will be no charge for this connection.

 

If your business is connected to NBN by FTTP, HFC or Fixed Wireless no copper will be needed to connect your business to NBN.

In the case of new developments the NBN may charge what’s called the End User New Development Contribution Fee. This is a $300 charges that is applicable to new developments connecting to the NBN for the first time. This may be seen in cases of new apartment builds with retail stores on the ground floor or new shopping centre developments. NBN make the decision if a property is deemed a new development and the end user contribution charge will be passed through from NBN to More Telecom and then on to the End User.

Do you offer straight up Hosted PBX services?

Yes we do! Check out our Hosted PBX page for full details of this product.

This offers a stand alone voice option that can run across an internet connection of your choice. We would always recommend using a business grade internet service from More Telecom so that we have complete visability of your services and can make changes if required.

Does the NBN Phone Bundle support fax?

Not all fax machines are compatible with the NBN. More and more businesses are making use of email instead of fax.

If you need to use fax we do have a solution. For receiving faxes we can provide a fax to email solution. This allows you to receive faxes to your email address.

If you still need to send faxes we can provide an ATM (analogue telephone adapter) that will work with most fax machines. This ATA plugs into your NBN modem and allows you to make and receive faxes using analogue fax technology.

Our team can provide further guidance on this.

How do I perform call transfer from my new NBN ready phones?

Call transfer is an important function on your new NBN ready phones. Below will give you instructions on how to complete this based on the phone model that you have.

SNOM 710/715

Warm Transfer

1. Tell the caller that you are going to transfer them.

2. Put the call on Hold by pressing the Hold button under the screen.

3. Dial the extension of the person you wish to transfer to and press TICK, wait for them to answer and announce who you have to transfer.

4. If they are willing to accept the call, press Xfer button under the screen then TICK

5. The call will then be transferred.

6. If they are unwilling to accept the call, wait for the internal call to end or finish it by pressing button, and press the TICK button to get the original caller back.

Cold Transfer

1. Tell the caller that you are going to transfer them.

2. Press Xfer button under the screen and press TICK.

3. The call will then transfer.

 

SNOM 720/725/765

Warm Transfer

1. Tell the caller that you are going to transfer them.

2. Put the call on Hold by pressing the Hold button under the screen.

3. Dial the extension of the person you wish to transfer to, wait for them to answer and announce who you have to transfer.

4. If they are willing to accept the call, press Transfer button then TICK two times.

5. The call will then be transferred.

6. If they are unwilling to accept the call, wait for the internal call to end, and press the TICK button to get the original caller back.

Cold Transfer

1. Tell the caller that you are going to transfer them.

2. Put the call on hold by pressing the Hold button under the screen.

3. Dial the extension of the person you wish to transfer to, and press Transfer button two times.

4. The call will then transfer.

 

Yealink Cordless W52

1. When on an active call press the Options button at the bottom of the screen.

2. Select Transfer.

3. Dial the number of the person you wish to transfer to.

4. Press Transfer again.

5. The call is now transferred.

How long does it take to get connected?

When ordering your NBN Phone Bundle we first get you connected to the NBN. Depending on how NBN is delivered to your property, this can take anywhere from 48 hours to 3 weeks in most cases.

After connection to NBN has been completed and your NBN data service tested, we then despatch your NBN phones. After these are in and test we then order the transfer of your advertised telephone numbers to your new NBN ready phone(s).

 

Some tips to prepare for your NBN activation appointment.

1.Be ready for your business NBN activation appointment. Ensure that you are on site during the appointment time. You may need to make important decisions on where NBN equipment is installed in your business. If equipment is installed it is very difficult to get it moved after installation. You may wish to make plans in case something goes wrong during the NBN activation. While every effort is made by the NBN technician to get everything right there are occasions when something goes wrong. More Telecom will have pre-shipped your NBN modem and new phones ready for your NBN activation. However we recommend giving some thought to the unlikely scenario that internet may not work straight away during the transition to NBN. We would recommend having a backup internet device ready just in case. This may be a mobile phone that can be used in hotspot mode or a dongle device.

2.Consider where in your business you will want to have your NBN phones plugged in. All NBN phones will need to plug into the internet so you may require internal cabling ahead of positioning your phones in your business.

3.Speak with the More Telecom team about the advanced features that are available on the business NBN bundles. This includes auto attendant, music on hold and mobile ring.

4.Have you thought about having a phone at home? You may want the flexibility to not have to go into the office or shop on a particular day. By having an extension at home, you can still make and receive calls as if you are at work. The phone at home can be programmed so you can see when the team are on calls so you can help out if needed.

5.Set up Service Flags. Your business NBN bundle can give you the ability to set special service flags on the system. This means that calls can do different things based on the day or the week or time of day. Speak to the More Telecom team about getting this set up.

What happens at my business NBN appointment?

The NBN activation appointment will vary based on how NBN is delivered to your business. It’s important to know how NBN will be delivered so you know how to prepare and what will happen. If you are unsure of this it will be advised in the emails from More Telecom that are sent after an appointment date has been set for your activation.

FTTP Activations

FTTP (fibre to the premises) involves fibre being connected right into your property or business. If this is the first time you are having NBN connected to the property an NBN technician will attend site to complete the activation. They will install a box on the outside of the property, then usually drill through the wall and install equipment inside the property. It is important to consider where you wish them to install the equipment inside the property. You will plug the modem and any phones services into this equipment. NBN are supposed to provide up to 30 metres of fibre inside the property to position this equipment in a convenient location.

It’s important to be on site during the activation appointment to ensure the equipment is installed where YOU want it. Once the equipment is installed it is very difficult to get it moved.

The equipment installed by NBN will include 4 x Uni-D ports. You will connect your NBN router to one of these ports. The port will be advised by More Telecom in the NBN order completion email.

If you have already got NBN equipment installed in the business another site visit from NBN will not be required. We will simply activate the next available Uni-D port on your NBN equipment.

FTTN Activations

FTTN (fibre to the node) is where existing copper cables are used to connect your property or business to the NBN fibre network that is out in the street. Large green nodes are installed around a suburb and inside these nodes fibre optics cabling is connected to the existing copper network.

It is important that a convenient phone number has been provided for connection of your NBN service. You want to consider where the wall socket is for this phone number as you will be plugging in your modem and any phone services in at this location. More Telecom will require the phone number of this line, or in the case of a naked DSL service we will need the ULL reference from your naked DSL provider. The ULL ID is a 10 digit number that starts with the numbers 161.

Sometimes an NBN technician is required to access your premises for the installations and on other occasions this is not required. This will be detailed in the email confirming your appointment information.

HFC Activations

HFC activations involve an NBN technician attending site and connecting equipment inside your business. They will install an NTD (network termination device). You will then plug the router and any related voice services into this. If the business uses existing cable TV or internet services the NBN technician should install a splitter device. It’s important to ensure that they do as without this you will lose access to your previous services.

The NTD includes 1 Uni-D port. This is the port that you will connect your NBN ready router. The router will then provide Wifi for the business.

Fixed Wireless

Fixed Wireless connections involve an NBN technician attending your business and installing an NBN receiver on the side of you property. This is then connected to equipment installed inside the business. You will then connect your router to this equipment and plug in any phone services to this router.

It is important to consider where in the business you wish this equipment to be installed as after installation it is hard to get it moved. 

What is a network switch and do I need one to use an NBN Bundle?

A network switch is a unit that allows for multiple internet capable devices to connect to the same internet connection. They are often useful for a business when NBN is connected as they will likely be connecting more devices to the internet than they were previously with ADSL.

With an NBN bundle from More Telecom all phones will connect to the internet. Typical NBN modems only contain 4 ethernet/internet ports. This means that if a business has 3 phones and 3 computers than all need to connect to the internet that they won’t be able to all connect to the NBN modem.

A network switch will usually contain 8 or 24 ports. One of these ports is connected to the NBN modem, leaving 7 or 23 ports available for other devices that need the internet.

More Telecom provide these ports at a low one off cost for businesses connecting to the NBN. You can order online via our website. Alternatively speak to your sales representative or one of our team for further advice.

 

What modem and phone is included in the NBN Phone Bundle?

Your NBN Phone Bundle includes a Wifi ready Netcomm NF18ACV modem/router. This is compatible with FTTP, FTTN, FTTB, FTTC, HFC and Fixed Wireless NBN. It is pre-configured for your use when we despatch it. It supports next generation AC Wifi which is great for fast data transfer on your Wifi network.

For the NBN ready phone you can choose between either a desktop phone (SNOM D712) or a cordless phone (Yealink W60P). The cordless phone can be combined with the Yealink RT30 Cordless Extender to offer wider reaching coverage.

Additional handsets can be added to the bundle for $29.95 per phone per month.

 

What to consider when ordering an NBN Phone Bundle?

All of our NBN phone bundles include an NBN data plan as well as an NBN ready phone handset. This is everything you need to be able to use the NBN for internet and make and receive calls. All plans also include unlimited local and national calls within Australia.

The NBN modem that is included as part of the plan supports Wifi and includes 4 ethernet ports to connect computers using a cable.

Some factors that you should consider when ordering:

  • Where will your modem be? You'll need to plug your NBN phones into the modem. If you order a cordless phone, the base station will plug into the modem and you can then charge the cordless handset anywhere within range. If you received NBN by FTTP, HFC or Fixed Wireless then NBN will come and install a NTD box inside your premises. This is where you will connect the modem. If you receive NBN by FTTN or FTTB then you will connect your NBN modem to the telephone wall socket.
  • Consider if you want desktop phones or cordless phones. Desktop phones must plug in via an ethernet cable to your NBN modem. Cordless phones just require the base station to be plugged in. This allows you to position the cordless phone elsewhere in your business without the need for cabling.
  • How many phones do you need? The bundle price includes 1 x NBN data connection + 1 x NBN ready phone handset. You can add additional phones to the plan for $29.95 per handset per month.
  • Do you require unlimited mobile calls? You can add this to the plan for $20 per handset per month.
  • Are there any other charges? Just a $14.95 per device postage and handling charge applies.

If you have any further questions regarding our NBN Phone Bundles please don't hesitate to get in touch or call us on 1800 733368.

Will I require internal cabling after my NBN has been installed at my business?

After NBN has been connected you will change the way you use internet and phone services in your business for ever. We often see that businesses want to install new or additional internal cabling so that they can properly use the new NBN services.

With an NBN phone bundle from More Telecom every phone will need to connect to the modem. A business may wish to have phones in different locations around the premises, in which case some form of internal cabling will be required.

Phones and computers make use of ethernet cabling, often referred to as CAT5 or CAT6 cabling. It is recommended that internal cabling is reviewed and added to ahead of an NBN appointment. More Telecom can recommend cabling contractors across the country who work on an hourly basis. We can also provide guidance and advice if required.

We would always recommend getting professional internal cabling done for a business. It’s a one off cost that will allow your business to operate reliably and as needed for the future.

How do I get a new phone line installed?

We specialise in business telephone line connections.

If you are looking to get a new line installed at your business premises then there are four available options depending on the site infrastructure:
 
1.  In-place telephone line connection: A working telephone socket exists from a previous connection and a Telstra technician is not required to visit the premises.
 
To help us identify the line that you want to reactivate it would be helpful if you gave us the previous number that was associated with the line. If you don't know it, it can often be found out by pluggung a handset into the line and dialing 127 22 123
 
2. In-place telephone line connection with technician visit: A previous telephone service existed at your business premises and a Telstra technician is required to visit your site to reconnect existing suitable cabling at the Main Distribution Frame (MDF) or first socket where no Main Distribution Frame exists.
 
3. New telephone line connection: A telephone service has not previously been connected at your property or premises (although we may have previously installed cabling to your property or premises and you may be able to hear a dial tone)
 
4. New telephone line connection: Telephone line connection with a technician visit with cabling work - a previous telephone service existed at your property or premises and one of our technicians is required to visit your property or premises to install and/or work on the cabling up to the main distribution frame (or first socket where no main distribution frame exists).

We can help! If you are in need of business telephone services please fill in our contact form or give us a call today on 1800 733368 and we can assist in establishing which of the above installations you require. Our Melbourne based team can quickly get an order in for you.

Main features

  • Uses traditional copper telephone lines
  • New connections and installations available
  • Full feature pack of Telstra line features

Included Features

  • Call Waiting

    If you just have one telephone line this allows you to know if someone else is calling you. A beep tone will identify that someone else is calling, and you can switch between the calls using the Redial button on your handset.

  • Call Forward

    You can forward calls in a number of different ways. This includes call forward busy, call forward no answer, call forward immediate, call forward selected callers, call forward set the time. Note that additional charges apply for the forwarded calls.

  • 3-Way Calling

    Conference in an additional caller to an existing call. This is great for small teleconferences and discussions with multiple people.

  • Call Control

    Control what calls can be made from your business telephone line. You may wish to disable the ability to make certain calls, ie. International. you can then allow access to these calls via a PIN code.

Optional Features

    • MessageBank

      Allow customers to leave you a message when you are busy or away from the phone.

    • Calling Number display

      Find out who is calling you before you pick up. This is great for a range of business who want to offer a professional phone service.

    • Line Hunt

      When you have multiple phone lines, allow calls to roll to your second, third or forth line when your other lines are busy.

    • Abbreviated Dialling

      Speed up your business processes by programming speed dial numbers. This allows you to set commonly called numbers and abreviate the dialling to just a few keys.

    • Multiple Number

      Get a second business telephone number without a full additional line rental. A secondary ring tone will allow you to distinguish between your first number and your Multiple Number. This is great if you run two separate businesses from the same location. You can then answer the phone in the correct way for the necessary business.

Want more?

If you are looking for more from your business phones check out our NBN Business Phones Bundles. These plans offer an array of NBN ready business phone system options are are perfect for business.

 

Landline faults

If you suspect you have a problem with your landline then there are a couple of things you can do to save time before logging it with the faults team:


• Check the handset – try swapping for a different handset and then test to see if you can make/receive calls. If it works then this would suggest that you have a fault with your handset as opposed to the line.

• If you've confirmed that the fault lies with the line as opposed to the handset then try and confirm if the problem is internal or external. If the fault is internal then Telstra are not obligated to fix it. You will need to organise for a private technician to come out and have a look at your internal wiring.

NOTE: If Telstra come out and find that the fault lies onsite with your equipment or internal wiring then you will be liable for an incorrect call-out fee.


• If you’re confident that you have a line fault that originates off-site then call our faults team on 1300 850 462 and we’ll get it logged for you and set up a diversion if required.

What are the business phone line international call rates?

International calling rates for our landline plans can be found below:

Country Charge (per minute)
Afghanistan $1.09
Albania $0.75
Algeria $0.64
American Samoa $0.43
Andorra $1.09
Angola $0.90
Anguilla $0.71
Antarctica $4.58
Antigua & Barbuda $0.57
Argentina $0.11
Argentina - Mobile $0.66
Armenia $0.82
Aruba $0.79
Ascension $1.77
Austria $0.64
Austria - Mobile $0.91
Azerbaijani Republic $0.77
Bahamas $0.25
Bahrain $0.60
Bangladesh $0.49
Bangladesh - Mobile $0.68
Barbados $0.76
Belarus $0.90
Belgium $0.11
Belgium - Mobile $0.75
Belize $0.82
Benin $0.43
Bermuda $0.33
Bhutan $0.66
Bolivia $0.48
Bosnia - Mobile $0.91
Bosnia & Herzegovina $0.90
Botswana $0.85
Brazil $0.78
Brazil - Mobile $0.78
British Virgin Islands $0.52
Brunei Darussalam $0.24
Bulgaria $1.05
Burkina Faso $0.98
Burundi $0.37
Cambodia $0.68
Cambodia - Mobile $2.62
Cameroon $0.68
Canada $0.11
Cape Verde $1.04
Cayman Islands $0.70
Central African Republic $0.66
Chad $0.90
Chile $0.49
Chile - Mobile $0.49
China $0.11
China - Mobile $0.11
Colombia $0.42
Comoros $1.41
Congo $0.56
Cook Islands $2.70
Costa Rica $0.30
Croatia $0.38
Croatia - Mobile $0.76
Cuba $3.15
Cyprus (Greek) $0.15
Cyprus (Greek) - Mobile $0.29
Cyprus (Turkish) $0.27
Czech Republic $0.68
Czech Republic - Mobile $0.68
Democratic Republic of Congo $1.72
Denmark $0.16
Denmark - Mobile $0.82
Diego Garcia $4.15
Djibouti $1.37
Dominica $0.80
Dominican Republic $0.57
East Timor (670) $4.35
Ecuador $0.86
Egypt $0.69
Egypt - Mobile $0.69
El Salvador $0.47
Equatorial Guinea $0.89
Eritrea $1.09
Estonia $1.08
Ethiopia $1.08
Falkland Islands $2.36
Faroe Islands $0.70
Fiji $0.90
Fiji - Mobile $1.17
Finland $0.25
Finland - Mobile $0.65
France $0.11
France - Mobile $0.69
French Guiana $0.77
French Polynesia $0.95
Gabon $0.54
Gambia $0.68
Georgia $0.63
Germany $0.11
Germany - Mobile $0.82
Ghana $0.68
Gibraltar $1.14
Greece $0.10
Greece - Mobile $1.14
Greenland $2.24
Grenada $0.87
Guadeloupe $1.30
Guam $0.13
Guantanamo Bay (Cuba) $2.87
Guatemala $0.51
Guinea $0.57
Guinea Bissau $2.40
Guyana $1.10
Haiti $1.01
Honduras $1.07
Hong Kong $0.11
Hong Kong - Mobile $0.13
Hungary $0.13
Hungary - Mobile $0.88
Iceland $0.89
India $0.48
India - Mobile $0.48
Indonesia $0.52
Indonesia - Mobile $0.63
Iran $0.60
Iran - Mobile $0.60
Iraq $0.84
Ireland $0.11
Ireland - Mobile $0.74
Israel $1.08
Israel - Mobile $1.08
Italy $0.11
Italy - Mobile $1.25
Ivory Coast (Cote D'Ivoire) $0.70
Jamaica $0.84
Japan $0.14
Japan - Mobile $0.63
Jordan $0.53
Jordan - Mobile $0.53
Kazakhstan $0.64
Kenya $0.99
Kenya - Mobile $1.03
Kiribati $2.40
Korea North $3.27
Korea South $0.20
Korea South - Mobile $0.29
Kuwait $0.38
Kyrgyzstan Republic $0.43
Laos $0.34
Latvia $0.76
Lebanon $0.41
Lebanon - Mobile $0.95
Lesotho $1.14
Liberia $0.95
Libya $0.93
Liechtenstein $1.86
Lithuania $0.71
Luxembourg $0.15
Macau $0.46
Macedonia $0.83
Macedonia - Mobile $0.83
Madagascar $1.29
Malawi $0.30
Malaysia $0.15
Malaysia - Mobile $0.19
Maldives $0.93
Mali $1.02
Malta $1.22
Malta - Mobile $1.36
Marshall Islands $1.36
Martinique $1.25
Mauritania $0.91
Mauritius $0.68
Mayotte Island $1.36
Mexico $0.44
Micronesia $1.09
Moldova $0.86
Monaco $0.89
Mongolia $1.00
Montenegro $0.82
Montenegro - Mobile $1.27
Montserrat $0.69
Morocco $1.07
Mozambique $0.68
Myanmar $1.20
Namibia $0.88
Nauru $4.57
Nepal $0.95
Netherlands $0.11
Netherlands - Antilles $0.68
Netherlands - Mobile $0.87
New Caledonia $1.16
New Zealand $0.11
New Zealand - Mobile $0.76
Nicaragua $0.86
Niger $0.55
Nigeria $0.70
Niue Island $3.78
Norfolk Island $4.80
Northern Mariana Islands $0.21
Norway $0.70
Norway - Mobile $0.78
Oman $0.69
Pakistan $0.44
Pakistan - Mobile $0.44
Palau $1.52
Palestine $1.03
Palestine - Mobile $0.59
Panama $0.53
Papua New Guinea $2.51
Papua New Guinea - Mobile $3.51
Paraguay $0.66
Peru $0.98
Philippines $0.61
Philippines - Mobile $0.63
Poland $0.18
Poland - Mobile $0.98
Portugal $0.12
Portugal - Mobile $1.13
Puerto Rico $0.12
Qatar $1.06
Reunion $1.08
Romania $0.38
Romania - Mobile $0.95
Russia $0.19
Russia - Mobile $0.19
Rwanda $0.55
Saint Helena $3.08
Saint Kitts & Nevis $0.89
Saint Lucia $0.91
Saint Pierre & Miquelon $0.81
Saint Vincent & the Grenadines $1.03
San Marino $0.18
Sao Tome & Principe $4.12
Saudi Arabia $0.86
Saudi Arabia - Mobile $0.95
Senegal $0.85
Serbia $0.46
Serbia - Mobile $0.80
Seychelles $0.66
Sierra Leone $0.79
Singapore $0.11
Singapore - Mobile $0.11
Slovak Republic $0.77
Slovenia $1.10
Solomon Islands $2.48
Somali Democratic Republic $2.04
South Africa $0.27
South Africa - Mobile $0.95
Spain $0.13
Spain - Mobile $0.83
Sri Lanka $0.44
Sri Lanka - Mobile $0.46
Sudan $0.64
Suriname $0.89
Swaziland $0.68
Sweden $0.11
Sweden - Mobile $0.78
Switzerland $0.44
Switzerland - Mobile $0.81
Syria $0.91
Taiwan $0.13
Taiwan - Mobile $0.36
Tajikistan $0.61
Tanzania $0.77
Thailand $0.26
Thailand - Mobile $0.26
Togo $0.72
Tokelau $2.97
Tonga $2.51
Trinidad & Tobago $0.53
Tunisia $0.89
Turkey $0.30
Turkey - Mobile $0.76
Turkmenistan $0.61
Turks & Caicos Islands $0.58
Tuvalu $2.54
Uganda $0.46
UK $0.11
UK - Mobile $0.55
Ukraine $0.41
United Arab Emirates $0.79
United Arab Emirates - Mobile $0.72
Uruguay $0.64
Uruguay - Mobile $1.00
US Virgin Islands $0.17
USA $0.11
USA - Alaska $0.18
USA - Hawaii $0.09
Uzbekistan $0.38
Vanuatu $2.62
Vatican City $0.10
Venezuela $0.65
Vietnam $0.70
Vietnam - Mobile $0.70
Wallis & Futuna $7.29
Western Samoa $1.76
Yemen $0.64
Zambia $0.57
Zimbabwe $0.37
Zimbabwe - Mobile $1.26

 

How do i check my mobile usage?

You can view your live mobile usage using our customer portal. Please ensure you keep an eye on this if you are worried about exceeding your included usage.

Please note that a usage alert will be sent to you via SMS when you reach 50%, 85% and 100% of your monthly allowance.

All usage on mobile phones resets on the 1st of the month.

How do I know how much mobile data I will use?

It is important to understand how much data you may use when connected to the Internet. Data can be transferred to you (known as downloading) and transferred away from you (known as uploading). Data is measured in bytes, kilobytes, megabytes and gigabytes.

A gigabyte of computer data is technically around 1000Mb and about 1048,576 kilobytes. Here are some real world examples of 1Gb of computer data:

- half an hour of standard Netflix video streaming.

- Downloading around 500 music tracks (5Mb each); or

- Downloading approximately 1000 images or photos (1Mb each); or

- 1.4 standard definition movies (700Mb each);

Downloading high definition video can quickly add up so it's important to understand how much data a file or video may use. It is recommended that you keep an eye on your usage levels using our Customer Portal.

What is Business SIP Trunking

Connect to your existing telephone system.

SIP trunks allow you to make and received multiple calls on one number. This means that you can receive multiple calls on your advertised numbers without needing to pay for full line rental and line hunt charges.

Rather than having a full PSTN line to receive a concurrent call you can use SIP trunk VOIP channels to receive calls. Everyone in your office can make outbound calls using your advertised number and multiple customers can call in on the same number. You can increase and decrease the number of channels as you need to.

More Telecom business SIP trunks can connect to your existing phone system. As calls are carried over the Internet it means that this product is completely nbnTM ready. This means that when nbnTM comes to your area you can seamlessly migrate your voice services onto the nbnTM.

More Telecom SIP trunks come with clever call forwarding features that can be utilised for additional redundancy requirements.

Combine a business grade SIP trunk with a Business nbnTM or Business SHDSL service from More Telecom and receive one monthly invoice for Internet and Voice services.

How can I check the mobile coverage?

More Telecom uses parts of the Telstra 3G and 4G  mobile network.

Please see coverage maps here.

Mobile Roaming Packs

Heading overseas?

Add one of our travel packs and keep up to date with your business email and essential communications. Simply request a roaming travel pack to be activated and take advantage of one of the usage plans outlined below. 

Travel packs are only valid for use in the following countries:

*Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey (UK), Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man (UK), Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Republic of Korea, Romania, Russia, Samoa, Singapore, Slovak Republic, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, UK, USA, Vanuatu, Vietnam.
Additional usage outside of your travel pack usage will be charged in accordance with global roaming charges.

 

What countries are included in the 64 international destinations?

If you choose to add the international call add-on to your mobile service, the following international destinations are included:

Argentina, Bangladesh, Bangladesh (mobile), Brazil, Canada, China, China (mobile), Czech Republic, Denmark, Denmark (mobile), France, Germany, Germany (mobile), Greece, Hong Kong, Hong Kong (mobile), India, India (mobile), Indonesia, Indonesia (mobile), Ireland, Ireland (mobile), Israel, Israel (mobile), Italy, Italy (mobile), Japan, Malaysia, Malaysia (mobile), Malta, Malta (mobile), Mexico, Netherlands, Netherlands (mobile), New Zealand, New Zealand (mobile), Nigeria, Norway, Pakistan, Pakistan (mobile), Peru, Philippines, Philippines (mobile), Poland, Portugal, Singapore, Singapore (mobile), South Africa, South Africa (mobile), South Korea, South Korea (mobile), Spain, Spain (mobile), Sweden, Sweden (mobile), Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United Kingdom (mobile), USA, Venezuela, Vietnam, Vietnam (mobile).

For standard charges and other destinations please see our mobile 4G international call charges.

Sign up to a mobile plan today.

When does my mobile usage reset?

All mobile phone voice and data usage allowances reset on the 1st of the month. Note that a usage alert will be sent via SMS at 50%, 85% and 100% of your included usage limit.

All mobile broadband services data usage allowances reset on 1st of the month.

After your included data usage has been consumed a maximum of 5 automatic 1GB top ups will be applied to your service. Each 1GB top up costs $10 and will be applied to your next monthly invoice.

"Great service!"

Carolyn, Aug 2020

ProductReview
More Telecom is rated 4.3 out of 5 by 72 customers