Help

Can i request for my battery backup to be removed from my NBN service?

If you have had a battery back up unit (BBU) fitted to your fibre to the premises NBN service you can request that this is removed at a later date.

However if you request this, a fee is applicable from NBN Co.

The BBU installation is FREE of charge however removal of the BBU is charged at $315 + gst. by NBN Co. This is a charge raised by NBN Co and the end user is liable for it. The charge consists of mobilization for the recovery, the BBU removal and systems updates.

You will need to provide in depth reason for the removal request and the process may take up to 4 weeks.

Please contact our customer care team if you wish to proceed with this.

Download your FREE Guide to the NBN

Download your FREE Guide to the NBN

Customer Service

Call

1800 733 368

We answer all calls in 10 secs

(8.30am – 7pm, Mon - Fri AET)
Overseas: +61 3 8393 1740

Call Now
LiveChat

Live

Chat

Got a quick question?

Get an answer from our friendly team
(8.30am – 7pm, Mon - Fri AET)

Send a Message

Send a

Message

We'll call you back

Definitely within 24hrs, but usually much quicker

Enquire Now

Send a message

and we'll get back to you

NBN Coverage Map

Order Summary