plan features explained
Business Fibre Service Qualification
A service qualification (SQ) check must be completed to determine what service(s) can be delivered to your business. For this to be completed we require your business address and ideally a standard telephone number at the address. After the SQ is performed we can confirm what business fibre services are available to you. We can also advise what maximum speeds are available. When leaving us an enquiry please ensure your business address and telephone number are included so we can get the service qualification check done straight away.
Fibre services come with a guaranteed speed and this is confirmed at the time of ordering and during the SQ check. As fibre is delivered right into your business high speeds can be delivered. These are not affected by distance from the exchange or the quality of copper in your area. This is great news and a strong reason to order a business fibre internet connection.
1:1 Contention Ratio
All of our business grade fibre internet services are provided with a 1:1 contention ratio. The contention ratio refers to the number of users that can access the internet bandwidth used for your business fibre service. The greater the number, the greater the number of users that can consume the bandwidth at any one time. A 1:1 contention ratio ensures that bandwidth is guaranteed for your fibre service and it is not shared with other customers compromising your service.
Our fibre internet services include unlimited data usage. This means that you can use as much data as you like at any time of day or night.
24x7 Dedicated Support
We have a dedicated team available should you need us.
Service Level Agreements
Our business grade fibre internet services include a service level guarantee. Fast fault reporting and resolution timeframes are applicable with the carriers and they understand that these services have a mission critical need for the Internet.
Depending upon the contract length that is suitable for your business, free installations are available on most 36 month agreements. We can still provide these services over a shorter timeframe however 12 and 24 month contracts attract an installation fee. Please see the crititcal information summaries for more information.
Fast Uploads and Downloads
All business grade fibre internet services have symmetrical speeds for upload and download. This is great for cloud services and other essential business applications.
Great for the Cloud
Your cloud experience is only as good as the business grade Internet connection that is used to power it. For multiple users to access the cloud reliably and with a great experience and business grade fibre connection is really required..
Great for VOIP
Business grade fibre allows for VOIP services to be carried with great quality.
Business grade fibre is perfect for a business that hosts on site servers and other applications. Users accessing these servers remotely will benefit from the high upload speed that comes with these services.
There are a number of requirements to consider when ordering a business grade fibre service:
In most cases your building will need to be connected to one of our carriers fibre networks. This can be confirmed during an SQ check. In some cases a carrier may offer to connect your building depending on where it is in relation to their existing network.
You will need a business grade router to control and authenticate the fibre service. We recommend the Dreytek Vigor 2860 although any WAN router should suffice. Consideration should be give, especially when ordering high speed services as to how you will manage the traffic and we can provide advice on this if required.
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